schoolalert

School Alert Frequently Asked Questions

  1. Why do I need to enter my cell phone number?
  2. Why do I need to enter my provider?
  3. What if I don’t have a cell phone?
  4. Can I just get e-mails?
  5. Will you call my cell phone when there is a situation?
  6. Can I enter my home phone?
  7. What if I don’t have service when a message comes through?
  8. What if I receive the message "This cell phone is already in our system!"
  9. Is there a cost for this service?

Answers

Why you must enter your cell phone number:

This program is designed to provide quick information when it is needed most.  For many people, text messaging is a faster, more reliable way to communicate and does not require a computer or internet connection.  The software that sends out the messages requires that each person registering must enter data in the Cell Phone area on the registration page.

Why you must include the name of your provider:

Each cell phone carrier handles messaging a little differently; therefore in order to correctly send a text message to your specific phone, the name of the carriers must be included.

If you do not own a cell phone:

If you do not have a cell phone, you can still participate in School Alert and receive messages via Email; however, in order for the software to accept your registration information, a number must be entered in the Cell Phone field.  If you do not have a cell phone, please enter your home telephone number.  For the Provider field, please select “No Cell Phone Text Messaging.” 

Can I just get e mails?

Yes, you can still participate in School Alert and receive messages via email; Enter your cell phone number where asked, and for the carrier field, select “No Cell Phone Text Messaging.”

Will you call my cell phone if there is a situation?

No.  The information being gathered is only to send out messages. Emergency messages are sent out via text message and email, and informational messages are sent out via email only. 

Should I include my home phone number?

Yes, but you will not receive text messages.  Please only enter your home phone number if you do not have a cell phone.

What happens if I don't have service when a message is sent?

For most cell phone carriers, messages will be delivered shortly after service is restored.  Therefore, be sure to always check the date and time indicated in the body of the message to be certain when it was sent (check with your cell phone carrier for specific details on message delivery).

What if I receive the message "This cell phone is already in our system!"?

This message means that you already registered with SherriffAlert.com to receive information from Kankakee County Sheriff Department or Manteno Police Department.  You must fist give yourself a password by clicking here.  Follow the directions displayed and then enter your cell phone number and newly provided password to logon.  You can now change what school alert information you would like to receive.

Is there a cost for this service?

No, this service is free.  The only cost to you could be the amount charged by your cell phone carrier for text messages.  This program is provided through the cooperation of the Kankakee County Sheriff’s Department and Iroquois-Kankakee Regional Office of Education’s Emergency Response and Crisis Management discretionary grant from the U.S. Department of Education.

 

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